Customer Service Representative - Join Matahari Makmur Sejahtera in Klaten!

Are you passionate about delivering exceptional customer experiences and eager to grow your career in Indonesia’s leading retail industry? Matahari Makmur Sejahtera is now hiring a dedicated Customer Service Representative in Klaten, Jawa Tengah, to join our dynamic team. As a Customer Service Representative at Matahari Makmur Sejahtera, you will be the first point of contact for our valued customers, ensuring their shopping experience is seamless and enjoyable. Our company, with a rich history spanning over 50 years, is committed to providing top-notch customer service and continuous growth opportunities for our employees.

In this role, you will handle customer inquiries, resolve complaints, and provide excellent service through various channels such as phone, email, and in-store interactions. You will work closely with our sales and logistics teams to ensure customer satisfaction and maintain our high standards of service. This is an exciting opportunity to be part of a reputable company that values its employees and offers a supportive work environment.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service by handling inquiries and resolving complaints effectively.
• Assist customers with product information, promotions, and store policies.
• Process transactions and manage customer accounts using our in-house CRM system.
• Collaborate with the sales and logistics teams to ensure timely delivery of products and customer satisfaction.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Promote our products and services to enhance customer loyalty and satisfaction.
• Adhere to company policies and procedures to ensure a consistent and high-quality service experience.
• Participate in training programs to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication skills in both written and verbal English and Indonesian.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with CRM software such as Salesforce or similar systems.
• Ability to work in a fast-paced retail environment.
• Bachelor’s degree in Business Administration, Marketing, or a related field is a plus.
• Certification in customer service or related fields is a plus.
• Passionate about providing excellent customer experiences and eager to grow within the company.

🛠️ Keahlian

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