Customer Service Account Specialist I - Entry-Level Hiring Program

Kickstart your career with JPMorgan Chase through our Entry-Level Hiring Pooling Program! As a Customer Service Account Specialist I, you’ll be at the forefront of delivering exceptional client experiences while gaining invaluable exposure to global financial services. In Canggu, Bali, you’ll work closely with clients to resolve issues, provide support, and ensure their needs are met with the highest level of professionalism.

This role offers a unique opportunity to learn from industry experts, develop your skills in customer service, and contribute to a dynamic team. With JPMorgan Chase, you’ll have access to comprehensive training programs, mentorship, and opportunities for career growth.

As a Customer Service Account Specialist I, you’ll handle client inquiries, manage account issues, and provide support through various channels, including phone, email, and chat. You’ll work with cutting-edge tools like Salesforce and JPMorgan Chase’s internal systems to ensure seamless client interactions.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries and resolve account issues efficiently
• Provide exceptional customer service through phone, email, and chat channels
• Manage client accounts and ensure their needs are met
• Work with Salesforce and JPMorgan Chase’s internal systems to streamline processes
• Collaborate with cross-functional teams to deliver high-quality client experiences
• Participate in training and development programs to enhance your skills
• Contribute to team goals and support the overall success of the department
• Adhere to company policies and procedures to maintain a high standard of professionalism

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum 1 year of experience in customer service or a related role
• Strong communication and interpersonal skills
• Proficiency in English, both written and spoken
• Familiarity with Salesforce or similar CRM systems is a plus
• Ability to work in a fast-paced environment and meet tight deadlines
• Willingness to learn and adapt to new technologies and processes
• Passion for delivering exceptional client experiences

🛠️ Keahlian

Lowongan Terkait